Refund Policy

At Central Board of Computer Shiksha (CBCS) – A venture of XtraBYTE Education Skill Development, we are committed to delivering quality education, services, and support to all learners and stakeholders. This Refund Policy outlines the terms and conditions under which refunds may be issued for services or fees paid to CBCS or its authorized partners.
By enrolling in a CBCS course, program, or service, or making any payment through our website, mobile application, or authorized training centers, you agree to the terms outlined in this policy.

📌 Eligibility for Refund

    Refunds are permitted only under specific and verifiable conditions, as outlined below:
  • Duplicate Payment: If a candidate has made a duplicate or excess payment, a refund will be issued after verification.
  • Technical Payment Errors: In case of failed transactions or technical errors during online payment, and if the payment has been debited from the account, the amount will be refunded after bank reconciliation.
  • Course Cancellation by CBCS: If a course, exam, or training is cancelled by CBCS or its authorized center, and the candidate has paid in full, the amount will be refunded or adjusted upon request.

❌ Non-Refundable Items

    The following fees are non-refundable under any circumstances:
  • 📘 Registration or Admission Fees
  • 🧾 Examination or Certification Fees
  • 🎓 Course Fee after commencement of training or access to digital resources
  • 📂 Fees paid to any Authorized Training Center (ATC) under CBCS, unless directed by CBCS HQ
  • 🛠️ Software license or digital learning materials once accessed/downloaded
    • Once a candidate begins a course or receives study material/access credentials, no refund shall be entertained.

🕐 Refund Request Timeline

    All eligible refund requests must be submitted:
  • Within 7 days from the date of payment (for technical or excess payments).
  • Within 10 days of course cancellation (if cancelled by CBCS).
    • Refund requests made after the stipulated period will not be considered.

📝 Refund Process

    To request a refund, the applicant must:
  • Send the request to [email protected] or submit it at the enrolled training center (if applicable).
  • Include details such as: Full name and CBCS ID/registration number, Date and method of payment, Reason for refund request
    • After verification, approved refunds will be processed within 7 to 14 working days, directly to the source account or through NEFT transfer.

📍 Special Cases

  • Third-Party Payment Gateways: CBCS is not liable for delays caused by external payment processors or banks.
  • Training Partners: If fees are paid to an authorized training partner, the refund request must be submitted to the center. CBCS will intervene only in case of disputes, fraud, or misconduct.
  • Force Majeure: Refunds are not applicable in case of delays or cancellation caused by natural calamities, pandemic situations, internet outages, or government-imposed restrictions.

📩 Contact for Refund Assistance

    For refund-related inquiries or assistance, you may contact:
    CBCS Finance & Accounts Team
  • 📞 Phone: +91 XXXXXXXXXX
  • 📧 Email: [email protected]
  • Address: Central Board of Computer Shiksha (CBCS)
    C/O XtraBYTE Education Skill Development
  • 🕒 Time: Monday – Saturday (10:00 AM – 5:00 PM)

📧 Contact Information

    For queries or concerns, reach us at:
  • Email: [email protected]
  • Phone: +91 XXXXXXXXXX
  • Address: XXXXXXXXXX

📝 Note:

    CBCS reserves the right to revise this policy without prior notice. It is your responsibility to stay informed about our current refund terms.

    Last Updated: June 14, 2025